Refund Policy

At EeziTicketz, we are committed to providing our customers with a seamless and satisfying ticket-buying experience. We understand that sometimes, unforeseen circumstances may necessitate refunds or exchanges. This refund policy outlines the terms and conditions for requesting refunds or exchanges for tickets purchased through EeziTicketz.

1. Eligibility for Refunds and Exchanges:

1.1. Refunds and exchanges are only available for events that have been canceled, rescheduled, or significantly changed. EeziTicketz will determine if an event qualifies for a refund or exchange based on the event organizer’s policies.

1.2. Tickets purchased for the wrong event or date are not eligible for refunds or exchanges. It is essential to double-check your order before completing your purchase.

2. How to Request a Refund or Exchange:

2.1. To request a refund or exchange, you must contact our customer support team within 30 days of the event date. You can reach us through the contact information provided on our website.

2.2. When contacting us, provide your order details, including the order number, event information, and the reason for your request.

3. Refund Process:

3.1. Once your request is received, EeziTicketz will review your eligibility and process your refund within 10 business days. The refund will be made using the same payment method you used to purchase the tickets.

3.2. If the event is canceled, the refund will include the full ticket price, including service fees. For rescheduled events, your ticket will be valid for the new date unless you choose to request a refund.

4. Exchanges:

4.1. In the case of a rescheduled event, you may choose to exchange your ticket for the new date if the event organizer permits exchanges. Any price differences will be handled accordingly.

5. Event Cancellations:

5.1. If an event is canceled, the ticket price and service fees will be refunded. Please allow up to 10 business days for the refund to be processed.

5.2. In some cases, event organizers may offer alternative compensation, such as credits for future events, which will be communicated to you by email.

6. No-Show Policy:

6.1. Refunds will not be provided for tickets in the case of a no-show or if you miss part of the event.

7. Unforeseen Circumstances:

7.1. In the event of unforeseen circumstances, such as natural disasters or other uncontrollable events, EeziTicketz reserves the right to amend this policy as necessary to address the specific situation.

8. Contact Information:

For any refund or exchange inquiries, please contact our customer support team at admin@eeziticketz.com.

EeziTicketz strives to ensure that your ticket-buying experience is hassle-free.

Please review the event details carefully before purchasing, and feel free to contact us with any questions or concerns.

Note: This policy is subject to change, and any updates will be posted on the EeziTicketz website. It is your responsibility to review this policy periodically for any changes.